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Article by Joe Sturdy, Brentwood Gazette: Greater Anglia is set to invest over £10m for a raft of improvement to stations across its network – including Shenfield, Billericay and Wickford.

The train operating company will introduce new seat covers on the 21 ‘class 360’ trains which pass through Shenfield on the London – Clacton and Ipswich route, along with new ticket gates at Liverpool Street and Shenfield and a host of other stations so more mobile ticketing, print-at-home ticketing and smart schemes can be introduced.

There will also be new customer service staff at Liverpool Street, Billericay and Wickford, six new maintenance staff at Ilford and Norwich depots to repair damage or problems with toilets or seats, 40 new cleaning staff and waiting rooms refreshed on the Billericay – Southend route.

Wireless mobile public address systems are also set to be introduced at Shenfield, along with Bishops Stortford, Cambridge, Chelmsford, Colchester, Ipswich, Norwich and Witham, to enable customer service staff to make announcements whilst out on the platforms.

These additional improvements come on top of a £20m programme of planned upgrades announced in April, which included the upcoming refurbishment of the intercity MkIII carriages used on the Norwich - Ipswich - Colchester - London line and the introduction of a new, weekday off peak Cambridge - Stansted service.

Jamie Burles, managing director of Abellio Greater Anglia said: "We are totally committed to delivering a better service for our customers, focusing on those areas they prioritise as important.

[quote width="auto" align="none" border="#0066cc" color="#0066cc" title="Quoted by"]This extensive package of service improvements represents a major investment in key areas of service delivery including the on-train travelling environment, cleaning, seating capacity and performance. In a short term franchise we will now be investing over £30 million in customer-focused enhancements aimed at continuously improving the quality of the train service our passengers experience.[/quote]

Article by Joe Sturdy, Brentwood Gazette

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